- Identify and generate current business opportunities through field visits, networking, referrals, and lead generation.
- Conduct client meetings, presentations, and product demonstrations to convert prospects into customers.
- Manage the complete sales cycle from prospecting to client onboarding.
- Build and maintain long-term relationships with clients to drive repeat business.
- Prepare proposals, quotations, negotiate commercial terms, and close sales.
- Achieve monthly and quarterly sales targets while monitoring market trends and competitor activities.
- Act as the primary point of contact for customers after order confirmation and ensure smooth order execution.
- Coordinate with operations, procurement, warehousing,
and logistics teams for timely delivery of products and services.
- Proactively communicate with clients to provide order updates, collect feedback, and ensure customer satisfaction.
- Resolve customer complaints, delivery issues, quality concerns, and escalations in coordination with internal teams.
- Maintain accurate records of leads, customer interactions, follow-ups, and service requests.
- Analyze customer feedback and service metrics to recommend process improvements and enhance customer retention.