Job Description Senior Engagement Manager
N Engagement Manager
N Mumbai / Bengaluru
NQuantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine & realize transformational opportunities at the heart of the business. We are passionate about our customers & obsessed with problem-solving to make products smarter, customer experiences frictionless, processes autonomous & businesses safer.
NWe put together a wide array of solutions that help businesses build AI products, find & retain high-value customers, improve operating efficiency & reduce risk across several industries including but not limited to Healthcare, Insurance, Media, Retail, Manufacturing, & Consumer Products & are in partnership with Google Cloud, AWS, NVIDIA, Looker, Snowflake, SAP & Tensorflow.
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N J ob Summary
nRole : Senior Engagement Manager
NExperience: 14 Years+
NWork location: Mumbai / Bengaluru
NAs a Senior Engagement Manager, you will be responsible for heading and managing the customer engagements,
delivery efforts in a B2B setting for Customer service teams of various organizations .
N Responsibilities:
N Client Management:
N● Managing customer communication, relationships and escalation management. ● Guide the client on technology evaluation, technical thought leadership and direction.
N● Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals.
N● Showcase thought leadership on technology roadmaps, agile development methodologies and best practices.
N● Take a lead in preparing functional and technical specification documents. ● Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.
N Project Delivery:
N● Own the complete project lifecycle by managing the solutioning, engineering, testing, release and maintenance.
N● Lead project deliverieswhile managing mul