Location - PAN INDIA

Key Responsibilities

- Design, develop, and customize ServiceNow ITSM modules including Incident, Problem, Change, Request, and Knowledge Management
- Develop and maintain ServiceNow components such as:
- Business Rules
- Script Includes
- Client Scripts
- UI Policies & UI Actions
- Configure and automate workflows using Flow Designer / Workflow Editor
- Integrate ServiceNow with thirdparty systems using REST/SOAP APIs and MID Server
- Work closely with stakeholders to gather requirements and deliver scalable solutions
- Create and maintain reports and dashboards
- Ensure CMDB data accuracy and alignment with ITIL best practices
- Support testing, deployment, and postproduction activities

Required Skills

- Strong handson experience as a ServiceNow ITSM Developer
- Expertise in ITSM modules (Incident, Change, Problem, Request)
- Proficiency in JavaScript and Glide APIs
- Experience with Flow Designer, Workflows, and Integrations
- Positive understanding of CMDB and ITIL processes
- Experience with REST/SOAP integrations

Preferred Skills

- ServiceNow Certifications (CSA, CISITSM)
- Experience with Service Portal, UI Builder, or Workspaces
- ITIL Foundation certification

📌 ServiceNow Developer (ITSM/ITOM/HRSD/GRC) (Hyderabad)
🏢 Capgemini
📍 Hyderabad