Interview Mode : Weekend Walkin drive (Face to Face )

Interview Date : 05-Sep-26(Saturday )

Note : Only candidates currently located in Gurugam should apply.

Role : Service Desk - Chat Support

Experience : 2 to 5 Years

Location : Gurugram

Desired Competencies (Technical/Behavioral Competency)

Must-Have

- Any Graduate (Preferable BCA, BSC in CS/IT) with Fulltime regular course;
15 Years of regular education is must.
- Prior experience working as a Service Desk Analyst
- Assist customers with technical issues via chat in a timely and productive manner.
- Experience in handling 2 or more chat concurrency.
- Knowledge on ITIL and Incident Management (SLA, Severity)
- Experience in ServiceNow is a plus.
- Diagnose and troubleshoot hardware and software problems
- Provide step-by-step guidance to resolve issues & knowledge on how to use KB articles
- Escalate complex issues to higher-level technical teams when necessary
- Maintain detailed logs of customer interactions and solutions provided
- Follow up with customers to ensure their issues are fully resolved
- Stay updated with product knowledge and technical skills

Should have good written communication skill.

📌 Service Desk - Chat Support (Haryana)
🏢 Tata Consultancy Services
📍 Haryana