Job Description

REVIV is a doctor-led IV therapy clinic offering NAD+, glutathione, hydration and recovery protocols, both in-clinic and as an at-home concierge service. We are looking for someone to own the client journey from first enquiry to repeat visit. What you'll own Respond to every inbound enquiry (WhatsApp, call, web form, Instagram DM) within 5 minutes during clinic hours. Run consultative conversations that match a client's goal — energy, recovery, skin, immunity, jetlag — to the right protocol, and convert to a booked, paid appointment Sell multi-session packages and memberships, not just single drips Manage front-of-house: greet clients, handle check-in, maintain the arrival experience to a five-star standard Coordinate the daily schedule between doctors, nurses and at-home concierge visits Own the follow-up cycle: post-session check-ins, rebooking, and reactivation of dormant clients Maintain accurate records in the CRM; report weekly on enquiries, conversion,



and revenue Request and follow up on Google reviews from satisfied clients Escalate all clinical questions to the medical team — never advise on medical suitability independently Prepare a Monday-morning handover note before your day off so the clinical team can cover anything time-sensitive Conduct regular staff meetings and training sessions to ensure team alignment with clinic goals. Maintain a clean, safe, and welcoming clinic environment for patients and staff. You should have 3–6 years in a client-facing conversion role at a premium aesthetic clinic, dermatology or hair transplant centre, fertility clinic, luxury spa, or five-star hotel guest relations Comfort explaining wellness and medical concepts in plain language without overclaiming Fluent English & Hindi or Kannada; a third language is a plus. Immaculate personal presentation and phone manner Working knowledge of CRM tools, WhatsApp Business, and Google Calendar You'll do well here if you understand that our clients are buying reassurance and precision, and that discounting is not a tool available to you. Location: Indiranagar, Bengaluru. In office only. Schedule: Tuesday to Sunday, 10:00 AM – 7:00 PM. Monday weekly off. This is an on-floor role — you are the first person a client sees and the voice they hear before they arrive.

📌 Clinic Experience Manager (Bengaluru)
🏢 REVIV Bengaluru
📍 Bengaluru