ServiceNow Architect – Enterprise Platforms (Multi-Module)

10–18+ Years (7+ Years in ServiceNow Architecture & Solution Design)

Pan India Requirement.

This role requires deep expertise across the ServiceNow ecosystem, including ITSM, ITOM, ITAM, HRSD, CSM, IRM/GRC, SecOps, Service Portal, Employee Center, IntegrationHub, App Engine, and AI-driven capabilities.

Key Responsibilities

Enterprise Architecture & Strategy

- Define and own the ServiceNow platform architecture and roadmap.
- Translate business requirements into scalable ServiceNow solutions.
- Develop enterprise architecture standards, governance frameworks, and best practices.
- Lead platform modernization and digital transformation initiatives.
- Provide strategic recommendations to maximize platform adoption and business value.

Solution Architecture & Design

- Design end-to-end ServiceNow solutions across multiple modules.
- Create high-level and low-level solution architecture documents.
- Ensure architectural alignment with enterprise technology standards.
- Conduct design reviews and architecture governance sessions.
- Provide technical leadership throughout project lifecycles.

ITSM Architecture

- Architect solutions for Incident, Problem, Change, Request, Knowledge, and Service Catalog Management.
- Drive ITIL-aligned service management transformations.
- Optimize workflows and service delivery processes.

ITOM & CMDB Architecture

- Define architecture for CMDB, Discovery, Service Mapping, Event Management, and Operational Intelligence.
- Establish CMDB governance and data quality frameworks.
- Design service-aware infrastructure and operational visibility solutions.
- Lead cloud and hybrid infrastructure integrations.

ITAM Architecture

- Design Hardware Asset Management (HAM) and Software Asset Management (SAM Pro) solutions.
- Create asset lifecycle governance frameworks.
- Enable software compliance, optimization, and cost-management strategies.

HRSD Architecture

- Architect HR service delivery and employee experience solutions.
- Design employee lifecycle event frameworks.
- Enable automation across HR operations and employee services.

Customer Service Management (CSM)

- Design customer engagement and case management solutions.
- Implement omnichannel customer experiences.
- Architect integrations between ServiceNow and CRM platforms.





GRC / IRM / SecOps Architecture

- Design enterprise governance, risk, compliance, and security operations solutions.
- Implement policy, risk, control, audit, and compliance frameworks.
- Architect SecOps, Vulnerability Response, and Security Incident Response capabilities.

Platform Governance & Best Practices

- Establish ServiceNow CoE (Center of Excellence) standards.
- Define development, release, and setting management processes.
- Ensure platform compliance with security and regulatory standards.
- Conduct code quality, architecture, and security reviews.

Integrations & Automation

- Architect integrations using REST, SOAP, IntegrationHub, MID Server, and APIs.
- Design integration frameworks with enterprise applications including:
- Microsoft 365
- Azure
- AWS
- SAP
- Salesforce
- Workday
- Jira
- Monitoring & Security Tools
- Lead automation initiatives leveraging Flow Designer and App Engine.

AI & Innovation

- Drive adoption of ServiceNow AI capabilities including:
- Now Assist
- Predictive Intelligence
- AI Search
- Virtual Agent
- Identify opportunities for automation and generative AI implementation.
- Develop innovation roadmaps to enhance user experience and operational efficiency.

Required Technical Expertise

ServiceNow Platform

- ServiceNow Architecture & Platform Governance
- App Engine Studio
- Platform Security
- Scoped Applications
- Service Portal
- Employee Center
- Flow Designer
- IntegrationHub
- Performance Analytics
- DevOps & CI/CD

Core Modules

- ITSM
- ITOM
- ITAM (HAM & SAM)
- HRSD
- CSM
- IRM/GRC
- SecOps
- SPM/PPM

Integration Technologies

- REST APIs
- SOAP Web Services
- OAuth 2.0
- Middleware Platforms
- JSON/XML
- Webhooks
- MID Servers

Technical Skills

- JavaScript
- ServiceNow Glide APIs
- HTML/CSS
- AngularJS
- Data Modeling
- CMDB Architecture
- Cloud Architecture

Leadership Responsibilities

- Act as the primary architectural authority for ServiceNow initiatives.




- Mentor ServiceNow developers, administrators, consultants, and technical leads.
- Collaborate with enterprise architects, infrastructure teams, security teams, and business stakeholders.
- Lead technical workshops, architecture reviews, and solution demonstrations.
- Guide implementation teams on best practices and platform optimization.

Required Qualifications

- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or related discipline.
- 10+ years of overall IT experience.
- 7+ years of ServiceNow architecture and implementation experience.
- Proven experience delivering enterprise-scale ServiceNow transformations.
- Strong understanding of ITIL, Agile, DevOps, and enterprise architecture frameworks.
- Excellent communication, stakeholder management, and consulting abilities.

Preferred Certifications

✅ ServiceNow Certified Technical Architect (CTA) – Highly Preferred

✅ ServiceNow Certified Master Architect (CMA) – Preferred

✅ ServiceNow Certified System Administrator (CSA)

✅ ServiceNow Certified Application Developer (CAD)

✅ CIS – ITSM

✅ CIS – ITOM

✅ CIS – ITAM

✅ CIS – HRSD

✅ CIS – CSM

✅ CIS – IRM/GRC

✅ CIS – SecOps

✅ TOGAF Certification (Preferred)

✅ ITIL v4 Foundation/Managing Professional

✅ Azure/AWS Cloud Certifications

Nice-to-Have Skills

- ServiceNow CoE Establishment
- Enterprise Platform Governance
- AI & GenAI Strategy
- Multi-Cloud Architecture
- Enterprise Integration Design
- Service Graph Connectors
- Observability & AIOps
- DevSecOps
- Large Scale Digital Transformation Programs

Key Competencies

? Strategic Thinking

? Enterprise Solution Design

? Stakeholder Management

? Technology Consulting

? Leadership & Mentorship

? Problem Solving & Innovation

? Executive Communication

? Governance & Risk Management

Keywords

ServiceNow Architect, ServiceNow CTA, Enterprise Architect, ITSM, ITOM, ITAM, HRSD, CSM, IRM, GRC, SecOps, CMDB, Discovery, Service Mapping, HAM, SAM, Service Portal, Employee Center, IntegrationHub, App Engine, Now Assist, AI Search, Virtual Agent, Flow Designer, Platform Governance, Enterprise Integration, Cloud Architecture, Digital Transformation, ServiceNow Platform Strategy.

📌 ServiceNow Architect (Pan India - Multiple Modules) (Hyderabad)
🏢 Tata Consultancy Services
📍 Hyderabad