Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.

For additional information, visit us at www.wipro.com.

Role Purpose B3 Developer :Hyd ,Pune ,Bangalore

WO Rate :190k including markup

Exp :7 +yrs -rel 5+yrs in CMDB and 2 +yrs in AI Ops as mandate The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

- Key Responsibilities

Configure and administer ServiceNow CMDB aligned to CSDM

Design and maintain CI class models, relationships, lifecycle states, and reconciliation rules

Implement and operate ServiceNow Discovery and Service Mapping for Tier-1 / critical services

Configure MID Servers, data sources, and automated CI ingestion

Build and support integrations using IntegrationHub, APIs, and transform maps

Implement de-duplication, source-of-truth, and certification controls

Configure and monitor CMDB Health dashboards (completeness, correctness, compliance)

Support CMDB use cases for Incident, Change, Problem, ITOM, and AIOps





Produce technical documentation and support operational handover

- Required Skills & Experience

4–6+ years of hands-on ServiceNow platform experience

Strong expertise in

CMDB

Discovery

Service Mapping

IntegrationHub / APIs

Proven experience implementing CSDM

Experience in banking or regulated environments preferred

Strong understanding of CI lifecycle, service modelling, and dependency mapping

ServiceNow certifications (CSA, CIS, CSDM) desirable

- Deliverables & Success Measures

CSDM-aligned CMDB implemented and operational

95% CMDB data quality (completeness and accuracy)

Tier-1 services fully mapped with validated dependencies

Reduction in manual CMDB updates and incident impact assessment time

Audit-ready CMDB with defined ownership and certification

- Business Outcome

These contractors will establish a trusted, automated CMDB foundation enabling:

Faster and more accurate incident impact analysis

Improved change risk assessment

Operational resilience for critical services

AI-ready service management and AIOps capabilities

͏

͏

- -

͏

͏

Mandatory Skills: ServiceNow CMDB Administration . Experience: 8-10 Years . Reinvent your world. We are building a up-to-date Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

📌 Lead Administrator(Contract) (Pune)
🏢 Wipro
📍 Pune