Job Title: Lead Engineer – Enterprise Network Operations

Department: Engineering and Operations

Location: Mumbai

Reporting: Associate Director Network Operations

Job Type: Full Time

Shift: Rotational Shift

1. PRE-REQUISITES

- Technical expertise on all or either of the following platform
- Cisco catalyst and Nexus switching and wireless
- Arista switching
- HP/Aruba switching and wireless
- Meraki switching and wireless
- Mist wireless
- Infoblox DDI
- Solid troubleshooting skill sets
- Conceptually solid in the following switching and wireless technology
- HSRP/VRRP
- STP/VTP
- VSS/VPC
- Ether-Channels, Stacking of switches (IRF, Cisco Stack)
- Stand-alone AP, IAP, Flex-connects, Wireless bridge

1. RESPONSIBILITIES

- Engineers who have a passion for providing outstanding customer service.
- 24x7 support of Enterprise Networks of large global clients that have a distributed LAN/Wireless/DDI setup
- Will be a part of a team of who are responsible for handling (switching/wireless/DDI) network operational/problem management issues.
- Ticket resolution - work and resolve trouble tickets, handle ticket escalation
- Queue Management - monitor ticket queue, ensure assignment/resolution and closure
- Create Method Of Procedure and/or Standard Operating Procedure document




- Plan and execute Change Management processes
- Performance Tuning of network devices and create Service Improvement Plans
- Plan and perform firmware upgrade
- Work with hardware/software vendors to resolve problems
- Train and mentor juniors
- Act as an SME SPOC for certain network products
- Interface with customer on calls and lead technical meetings
- Assist in Root Cause Analysis (RCA)
- Provide technical inputs for weekly/monthly customer service review reports
- Any additional task given to the incumbent from time-to-time based on business needs

1. TRAINING AND CERTIFICATION

- Cisco certification and Aruba /Juniper certification will be added advantage

1. EXPERIENCE

- Minimum 7 years of progressive, relevant experience and proven capability to work in a complex network environment

1. EDUCATION

- Bachelor in Engineering - Computers/Electronics/Communication or related field
- Graduate/Post Graduate in Science/Math/IT or related streams with relevant technology experience

1. OTHER SKILLS

- Good communication skills - written as well as verbal
- Passion to work and learn new technology
- ITIL process awareness

INDGN2026

📌 Lead Network Engineer - IXLI (Mumbai)
🏢 NTT Global Networks
📍 Mumbai