Job Description
Job Title: CRM & Online Sales Executive (Luxury Fashion)
n Location: Kolkata (In office)
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n About the Role
nVAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across WhatsApp and Instagram.
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n Key Responsibilities
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- Customer Query Management: n
nRespond to all customer queries on WhatsApp & Instagram promptly and professionally
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- Abandoned Cart Recovery: n
nFollow up with customers to recover abandoned carts and improve conversion rates
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- Online Sales Conversion: n
nEngage with customers, recommend products, and close sales through personalized interaction
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- COD Order Confirmation: n
nCall and confirm COD orders before dispatch to reduce RTO
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- Payment Tracking: n
nTrack and update all payments received via website and WhatsApp
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- Returns & Alterations: n
nCoordinate return pickups and manage alteration requests efficiently
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- RTS (Ready to Ship) Updates: n
nEnsure all prepared orders are marked Ready to Ship in the system
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- Reporting: n
nShare weekly reports on sales, conversions, returns, and customer interactions
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n Requirements
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- 1–4 years experience in CRM, online sales, or customer handling n
- Strong communication skills (English & Hindi; Bengali is a plus)n
- Experience with WhatsApp/Instagram customer handlingn
- Organized, responsive, and sales-oriented mindsetn
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n What We’re Looking For
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- Someone who is fast, reliable, and customer-first n
- Comfortable handling multiple chats and follow-ups dailyn
- A problem-solver who can coordinate across teams (sales, warehouse, logistics)n
- Interest in fashion / luxury / D2C brands is a plusn