Job Description
Job Type: Full-Time
n Work Mode: Work from Office
n Working Days: Monday to Friday
n Shift: Night Shift (DO NOT APPLY IF YOU'RE NOT COMFORTABLE WORKING NIGHT SHIFTS)
n Location: Sector 5, Kolkata
n NO TRANSPORTATION PROVIDED
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nThis is not a traditional Call Center or BPO role . The position requires someone who can understand customer requirements, follow processes accurately, solve problems, and maintain a high level of attention to detail.
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n Requirements
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- Fluent English communication skills - both written and spoken. n
- Excellent communication and interpersonal skills.n
- Strong attention to detail and the ability to identify even minor errors or inconsistencies.n
- Positive analytical and problem-solving abilities.n
- Ability to multitask and manage priorities effectively.n
- Ability to learn new software, tools, and processes quickly.n
- Comfortable working night shifts .n
- Must be willing to work from our office . This is an office-based position and Work from Home/Remote work is not available .n
- Must be able to arrange own transportation , as transportation is not provided by the company .n
- Professional attitude, reliability, and a strong sense of responsibility.n
- Ability to work independently as well as collaborate effectively with the team.n
- Candidates with knowledge or experience in website designing, UI/UX, graphic design, or web technologies will have an advantage.n
- Basic knowledge of design tools, SaaS platforms, online software, HTML/CSS, or website interfaces will be considered an added advantage.n
- Previous experience in customer success, customer support, e-commerce, SaaS, website-related services, or a similar role will be an advantage.n
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n Key Responsibilities
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- Communicate with clients through various channels in a professional and helpful manner.n
- Understand client requirements and provide accurate and timely assistance.n
- Maintain a high level of attention to deta