- 6+ IT Experince with Hands-on experience with the Duck Creek platform.
- Robust SQL skills with the ability to analyze and troubleshoot production data.
- Experience debugging enterprise applications.
- Knowledge of release management and deployment processes.
- Familiarity with version control and code review practices.
- Exposure to cloud platforms is an advantage.
- Excellent analytical, communication, and problem-solving skills.
Key Responsibilities
- Resolve complex production incidents escalated from L2 support and monitoring tools.
- Perform advanced troubleshooting using application logs, diagnostic tools, and SQL.
- Identify root causes of recurring issues and implement permanent solutions.
- Support technically complex production releases and deployments.
- Fix production defects by following the complete SDLC, including coding, peer review, testing, UAT,
and production deployment.
- Collaborate with business and development teams to deliver high-quality solutions.
- Create and enhance SOPs and support documentation.
- Identify automation opportunities to improve operational efficiency.
- Support patching, disaster recovery (DR) testing, audits, and regulatory requirements.
- Partner with development teams to remediate security vulnerabilities.
- Drive continuous service improvements and application stability.
Key Skill Set
- Mandatory: Duck Creek
- Advanced SQL
- Debugging and troubleshooting
- Code Review / Peer Review
- SDLC
- Production Support
- Release Management
- Root Cause Analysis (RCA)
- Cloud experience (AWS/Azure/GCP) – Good to Have