About Porter
At Porter , we’re on a mission to move a billion dreams by building the most trusted, productive, and seamless logistics platform in India. We started in 2014 with a simple vision — to transform intra-city logistics through technology. Today, Porter is a late-stage startup , serving millions of users across 21+ cities , backed by marquee investors like Tiger Global , Lightrock , and Sequoia .
We solve real-world problems — from empowering micro-entrepreneurs and truck owners, to optimizing last-mile delivery for SMEs and enterprises. Every challenge we take on has real consequences and real impact.
With a sharp focus on user obsession, ownership, and collaboration , we’re building a workplace where people thrive when they take bold bets, move fast, and build with empathy.
If you’re looking to work where scale meets purpose , complexity fuels learning , and culture isn’t an afterthought , Porter is the place.
Role Overview
As a Product Operations Associate, you will be the first point of contact for resolving technical issues related to Porter’s products.
This is an execution-focused role where you will troubleshoot complex issues, manage tickets, processes & SOPs, and collaborate with engineering and product teams to ensure system reliability.
Key Responsibilities
- Technical Troubleshooting: Diagnose and resolve issues by examining transactional data and system logs. Attempt to reproduce reported defects to verify their existence and identify root causes.
- Support & Communication: Provide prompt assistance to customers, partners and internal teams via tickets and email. Explain technical concepts in plain language, avoiding jargon, while ensuring empathy and patience.
- Ticket Management: Create, track, and resolve support tickets within defined Turn Around Times (TAT). Ensure valid resolution, correct tagging, and proper documentation & reporting of bugs.
- Collaboration: Work closely with Business, Engineering and Product teams to address defects. C
📌 Product Operations Executive (India)
🏢 Porter
📍 India