Job Description
KEY RESPONSIBILITIES • EV(Electric Vehicle) Powertrain Diagnostics & Technical Support: Diagnose and troubleshoot Electric Vehicles-EV 3 wheelers, EV 2 wheelers, traction motor, motor controller/inverter, gearbox/drivetrain interfaces, cluster, DC-DC converter, encoder/sensors, throttle, wiring harness/connectors and related Virya-supplied components using diagnostic software, DTCs, CAN data, electrical measurements, wiring diagrams and structured fault-finding. • Remote Resolution & Field Support: Provide prompt technical guidance to OEM/dealer service teams through phone/video/remote diagnostics, with a strong focus on first time-right resolution. Visit dealer/customer locations for unresolved or critical cases, breakdown support and joint investigations as required. • Vehicle-Level Fault Isolation: Understand complete EV architecture and isolate whether a concern originates from Virya components or interfacing systems such as battery/BMS, charger, vehicle wiring, fuse/relay, communication network or other parts.



Battery knowledge is required for diagnosis; this is primarily an EV powertrain support role. • Warranty Assessment & Claim Validation: Evaluate field failures against warranty terms, technical evidence and failure mode; distinguish product defect from misuse, abuse, external system/interface issues or non-Virya parts. Recommend approval/rejection with clear technical justification and supporting evidence. • RCA, R&D; & Quality Coordination: Coordinate with R&D;, Quality, Manufacturing and suppliers for complex failures, root-cause analysis, corrective actions, product feedback, field data and closure of recurring concerns. • Case Management, Reporting & Communication: Own service cases/tickets through closure; prepare explicit service reports, joint investigation reports, failure summaries, photographs/data evidence and professional emails to OEM customers. Track repeat issues, response/TAT and escalation status. • Dealer Training & Knowledge

📌 Technical Service Engineer-EV Powertrain/After Sales (Safa)
🏢 Virya Electric Powertrains
📍 Safa