Job Title: AI Performance Marketing & Account Lead - Hospital & Healthcare
Location: Madhapur, Hyderabad
Experience: 3+ Years
Employment Type: Full-Time | Work from Office

Role Overview
Multiplier AI is looking for a Performance Marketing & Account Manager to manage key client accounts, drive customer satisfaction, ensure high CSAT, handle stakeholders, lead teams, and deliver business outcomes. The ideal candidate should have strong Account Management, Client Handling, Customer Success, Team Management, and Digital Marketing experience.

Key Responsibilities
Account & Client Management
- Own end-to-end management of assigned client accounts.
- Build and maintain strong relationships with clients and key stakeholders.
- Understand client requirements, business goals, KPIs, and expectations.
- Conduct regular client calls, reviews, presentations, and performance discussions.
- Handle client escalations and ensure timely resolution.
- Monitor account health, deliverables, timelines, and client satisfaction.
- Identify opportunities for account growth, retention, upselling,



and cross-selling.

CSAT & Customer Success
- Own and improve CSAT and overall customer satisfaction .
- Regularly collect and analyze client feedback.
- Identify dissatisfaction and churn risks and implement corrective actions.
- Ensure timely communication, quality delivery, and robust customer experience.
- Drive client retention through proactive relationship management.

Team Management
- Manage, mentor, and guide the digital/performance marketing team.
- Allocate tasks and monitor productivity, quality, and timelines.
- Review deliverables and ensure alignment with client expectations.
- Conduct team reviews and provide regular feedback.
- Coordinate with internal teams to ensure smooth execution.

Performance Marketing Oversight
- Oversee digital marketing campaigns across Google Ads, Meta Ads, and other platforms.
- Review campaign performance, CPL, CPA, CTR, conversions, ROAS, and lead qua

📌 AI Performance Marketing (India)
🏢 Multiplier AI
📍 India