Position: IT Service Desk / Technical Support Associate

Experience: 3m–2 Years

Location: Bangalore / Hyderabad

Budget- 3.5 LPA Fixed

Work Mode: 5 Days Work from Office

Shift: Rotational Shifts (Mandatory)

Working Days: Candidates should be open to working on Saturdays or Sundays as per business requirements.

Please share CV to: [email protected]/ [email protected]

NOTE:- International Call Center Background is must.

Job Summary

We are looking for a customer-focused and technically inclined IT Service Desk / Technical Support Associate to provide first-level technical support to end users. The ideal candidate should have experience in an international call center setting, possess excellent communication skills, and be capable of troubleshooting common IT issues related to hardware, software, network connectivity, and enterprise applications.

Key Responsibilities

- Provide first-level technical support through phone, email, chat, and ticketing systems.
- Diagnose and resolve basic IT issues related to desktops, laptops, printers, software applications, and operating systems.
- Perform basic WAN/LAN troubleshooting and assist users with network connectivity issues.
- Support VPN configuration and troubleshooting for remote users.
- Handle BitLocker-related support activities, including recovery key assistance and drive encryption queries.
- Log, track, update, and resolve incidents and service requests using ServiceNow.
- Escalate complex technical issues to appropriate support teams when necessary.




- Maintain high levels of customer satisfaction through effective communication and timely resolution.
- Follow ITIL-based support processes and service desk best practices.
- Create and maintain accurate documentation of incidents, resolutions, and troubleshooting steps.
- Meet defined Service Level Agreements (SLAs) and performance metrics.

Required Skills & Qualifications

Communication Skills

- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Ability to articulate technical issues clearly and professionally.
- Experience handling international customers and stakeholders.

Technical Skills

- Good knowledge of Microsoft Office 365 Suite.
- Basic understanding of WAN/LAN networking concepts and troubleshooting.
- Experience with VPN configuration and troubleshooting.
- Knowledge of BitLocker administration and support.
- Hands-on experience with ServiceNow ticketing platform.
- Familiarity with Windows operating systems and desktop support activities.

Preferred Experience

- International Call Center or Global Service Desk experience.
- Experience in handling voice-based technical support.
- Understanding of IT Service Management (ITSM) processes.

Eligibility Criteria

- Graduate in any discipline.
- 3m to 2years of experience in Technical Support, IT Helpdesk, Service Desk, or International Voice Support.
- Comfortable working in rotational shifts.
- Willingness to work from office 5 days a week.
- Open to weekend support (Saturday/Sunday) based on business requirements.

📌 Service Desk (Bengaluru)
🏢 Artech
📍 Bengaluru