About KSKT & Kaze Living KSKT AgroMart (Kisaan Se Kitchen Tak) is a technology and supply-chain venture delivering naturally grown, chemical-free agro-produce directly from trusted farms - at fair prices for consumers and fair returns for farmers practising Good Agricultural Practices. Kaze Living is KSKT's premium gourmet grocery marketplace - bringing fresh produce, artisan bakery, clean- label snacks, functional beverages, wellness essentials, and curated lifestyle products to discerning Delhi NCR households. Together, KSKT and Kaze Living are building a up-to-date retail ecosystem that combines quality, transparency, and convenience across online and offline channels. Role Overview We are looking for a VM/CX Manager to own visual merchandising standards and customer experience across our stores. This role ensures every store reflects the Kaze Retail brand experience - visually and in how customers are served. Key Responsibilities • Define and roll out VM guidelines (layout, planograms, signage, displays) across stores.
• Conduct regular store visits/audits to ensure VM standards are maintained. • Plan and execute VM for new launches, seasonal themes, and promotions. Customer Experience • Define and monitor customer experience standards across stores - store ambience, staff behaviour, and service quality. • Track customer feedback/complaints and work with store teams to resolve and improve experience. • Train store teams on VM and CX standards along with the L&D; team. What We Are Looking For • 2-4 years of experience in visual merchandising and/or customer experience in a retail environment. • An eye for store aesthetics, layout, and merchandising standards. • Strong ability to train and align store teams on VM/CX standards. • Comfort with frequent store visits and hands-on execution. • Good communication and coordination skills.