Company: Starfield Renewables
Department: Service / O&M;
Designation: Service Manager
Reporting To: Director / Head – Operations
Location: Agra / Project Sites
Experience: 3-5 Years
Industry: Solar EPC / Renewable Energy
1. Job Purpose
The Service Manager will be responsible for managing the complete after-sales service and O&M; operations of solar power plants, ensuring maximum plant availability, timely resolution of breakdowns, customer satisfaction and effective utilization of service manpower.
The role will be responsible for preventive maintenance, corrective maintenance, troubleshooting, AMC management, warranty coordination, customer complaints and service team performance.
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1. Key Responsibilities
A. Service & O&M; Management
* Manage day-to-day service operations for all assigned solar plants.
* Ensure timely response and resolution of customer complaints.
* Monitor plant performance and identify abnormal generation/performance.
* Coordinate preventive and corrective maintenance activities.
* Ensure maximum plant availability.
* Maintain service records for each project.
* Develop and implement standard service procedures/checklists.
B. Breakdown & Complaint Management
The Service Manager should ensure a structured complaint process:
* Receive and prioritize service complaints.
* Assign complaints to appropriate service engineers/technicians.
* Monitor response and resolution time.
* Escalate major technical issues to management/OEM.
* Maintain a Complaint & Breakdown Register.
* Analyze recurring failures and implement permanent corrective actions.