Job Description
About the Role We are seeking a Senior Manager – CRM Product & Platform Owner to lead the end-to-end ownership of the Microsoft Dynamics 365 (D365) CRM platform , with a solid emphasis on Power BI analytics and data-driven decision-making . The role combines product ownership, platform governance, stakeholder management, and hands-on Power BI expertise to ensure the delivery of a scalable, high-performing CRM ecosystem and actionable business insights. The successful candidate will act as the single accountable owner for CRM , partnering closely with Commercial, Finance, IT, Data teams, and external vendors. Key Responsibilities 1. CRM Product Ownership & Platform Leadership Own the end-to-end D365 CRM platform , including configuration, governance, administration, and ongoing enhancements. Lead go-live readiness, UAT, cutover, and post-go-live stabilization/hypercare . Manage platform administration, including: Security roles Environments Releases Access and governance Translate business requirements into a prioritized product backlog and actionable user stories .



Ensure platform stability, scalability, security, and performance. 2. Product Roadmap & Delivery Define and execute the CRM product roadmap aligned with commercial and business priorities. Own backlog management, including: Prioritization Sprint planning Release planning and delivery Drive vendor and system integrator performance across build and run phases . Establish and enforce data governance and data quality standards . Monitor delivery against agreed timelines, quality standards, and business outcomes. 3. Power BI & Analytics Leadership — Hands-on Design and develop enterprise-grade Power BI dashboards , including: Commercial performance dashboards Customer 360 insights Executive and CFO-level reporting Build robust data models and semantic layers integrating D365, Finance, and operational systems. Develop advanced DAX measures and calculations . Apply star-schema data modelling and

📌 Senior Manager (Mumbai)
🏢 Ad Astra Consultants
📍 Mumbai