Company Description UnifyCX is a next-generation customer experience platform that combines human expertise with advanced AI technology to enhance every stage of the customer journey. Formed through GlowTouch’s strategic acquisition of Collective Solution, the company offers a comprehensive suite of customer experience management tools for global clients. With a solid focus on innovation, UnifyCX is redefining how organizations deliver exceptional customer service. As a certified NMSDC Minority Business Enterprise (MBE), UnifyCX values and promotes a diverse and inclusive workforce. Candidates can learn more or reach out for employment-related inquiries via
[email protected].
Role Description This is a full time, on-site Customer Service Agent role based in Mangaluru. The Customer Service Agent will handle inbound and outbound customer interactions via phone, email, chat, or other channels, providing accurate information and timely resolutions. Responsibilities include troubleshooting issues, documenting interactions, escalating complex cases when needed,
and following established processes and quality standards. The role also involves maintaining a positive and skilled tone, gathering customer feedback, and contributing to continuous improvement of the customer experience. Agents will collaborate with team members and supervisors to meet performance targets and service-level agreements.
Qualifications
Candidates should possess skills in Customer Service and Customer Support for handling inquiries, issue resolution, and multi-channel communication.
Candidates should possess skills related to Customer Experience and Customer Satisfaction for understanding customer needs and ensuring positive interactions.
Candidates should have experience working as Customer Service Representatives or in similar frontline customer-facing roles.
Strong verbal and written communication skills in English; additional language proficiency is an advantage.
Ability to work on-site i
📌 Customer Service Agent (Mangalore)
🏢 UnifyCX
📍 Mangalore