nPlease find the JD.
nRole- Executive/Assisatnat Manager
nLocation- Delhi,Kolkata, Chennai,Bangalore & Mumbai
n
nResponisbilities:-
n1. Responsible to achieve daily / weekly / monthly targets as specified by the BM.
n2.Maintain & follow grooming standards as specified in the SOP Manual.
n3.Adhere to Enquiry Management & Booking Process as specified in the SOP Manual
n4.Responsible to handle enquiries through – Walk in, Telephonic, Email, City PSA & TravelAgents
n5. Ensure that customer is provided with complete details pertaining to the product & cost
n6. Responsible for relationship building and servicing the city PSA & TAs
n7. To maintain query turnaround time as per SOP8. Initiate telesales calls for follow ups & closure of sales bookings
n9.
Responsible to coordinate with service team for post-sale process
n10. Maintain Daily Sales Report
n11. Responsible to maintain their enquiries in a database for future follow-ups and to regularlysend emails on current offers
n12. Responsible to maintain Customer Satisfaction levels @ min 95% during the entire customerinteraction
n13. Adhere to company policy and systems
n14. Ensure zero monetary losses by cancellation of liabilities and timely collections
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