Job description : AI Ops SME (Telecom Domain)
Experience: 8-12 Years
Practice: Telecom / Network Services – AI Ops, Observability & Automation
Location: Bangalore, Chennai, Noida, Gurgaon / Hybrid - with travel as needed.

Designs and implements AI-driven operations capabilities — observability, event correlation, alarm/ITSM integration and automated remediation — across telecom RAN and Core domains, advancing the network toward autonomous, closed-loop operations using the latest AIOps and agentic tooling.

Key Responsibilities
• Design end-to-end AIOps architecture spanning data ingestion, correlation, ML-based anomaly detection and automated remediation for telecom networks.
• Define observability strategy across logs, metrics, traces and events for RAN, Core and transport, bringing in the latest AIOps, GenAI and agentic tooling.
• Build and configure correlation engines, ML models and automation workflows for fault detection, RCA and predictive maintenance.
• Design closed-loop, self-healing remediation workflows that move operations toward autonomous network maturity (TM Forum AN levels), reducing manual intervention.
• Design and implement alarm/event management — collection, deduplication, enrichment, correlation and suppression across multi-vendor networks.
• Own end-to-end ITSM integration: incident, problem and change workflows between AIOps/correlation platforms and ServiceNow/Remedy/BMC suites.
• Build automated ticket creation, enrichment and intelligent assignment/routing from alarm events into ITSM tools, with CMDB linkage.




• Integrate AIOps platforms with telco EMS/NMS, OSS/inventory and ITSM systems via REST/API and streaming interfaces.
• Support production environments — tuning correlation rules, ML retraining, and continuous RCA accuracy improvement with NOC/L1-L3 teams.
• Define and report AIOps KPIs (MTTD, MTTR, noise reduction, automation coverage) and contribute to presales/PoC delivery for AIOps opportunities.

Technical Skills & Tools-

Category
Tools / Technologies
Telco Domain
RAN, Core (EPC/5GC), Packet Core, Transport; 3G/4G/5G network elements and KPIs
Observability & Monitoring
Splunk, ThousandEyes, Grafana, Prometheus, Elastic Stack (ELK), Dynatrace, Datadog, AppDynamics
AIOps / Correlation Platforms
Moogsoft, BigPanda, ServiceNow AIOps, Cisco Crosswork Health Insights, Ciena Blue Planet UAA, PagerDuty
Alarm / Fault Management (FM)
SNMP traps, syslog, streaming telemetry, NOC alarm consoles, EMS/NMS fault feeds, topology-based correlation
ITSM & Integration
ServiceNow ITSM/ITOM, BMC Remedy, Jira Service Management, CMDB integration, REST/SOAP APIs, workflow automation
AI / ML & GenAI
Python (scikit-learn, TensorFlow/PyTorch basics), LLM-based RCA copilots, RAG pipelines, anomaly-detection models
Autonomous Networks
Closed-loop automation, self-healing remediation, TM Forum Autonomous Networks (AN) maturity levels, intent-based assurance
Automation & Integration
Ansible, Python, NETCONF/RESTCONF, Kafka/streaming telemetry, webhook & middleware integrations
Delivery & Frameworks
ITIL v4, Agile/Scrum, SRE practices, TM Forum ODA (assurance domain)

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