Job Description
Role : Contact Center Representative (Voice & Insurance domain)
nRequired Qualification : Any Degree
nRequired Experience : 1-4 years
nShift timings : Flexibility with Shift timings
nLocation : Hyderabad
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nRole
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- Answers (or makes) phone calls & responds to email (mail box management) from our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.n
- Delivers what is promised in line with customer expectationsn
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those productsn
- Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communicationsn
- Generating customer loyalty through strong knowledge of key products and servicesn
- Owns and resolves issues and understands how and when to escalaten
- Acts as a role model for our Group Values and Behaviors,



supporting colleagues and customers to deliver superior customer service through these valuesn
- Values diversity amongst teamn

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nAccountability and Responsibilities
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- Sound understanding of quality and customer satisfaction measures deployed in Contact Centre settingn
- Excellent email writing and verbal communication skills.n
- Good prioritizing, planning and organizing skills.n
- Adaptable and flexible to change.n
- Domain Knowledge required.n
- Excellent communication skills and is polite and friendly at all timesn
- Displays patience and empathyn
- Wants to do a positive job,is concerned about getting it right for the customer and checks everything is in ordern
- Ability to work in a high-volume, fast paced environment is requiredn

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nHow to Apply:
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n? Send your updated resume to: [email protected] or WhatsApp to (phone hidden).
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nPlease include the following in your email/WhatsApp:
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- Full Namen
- Contact Numbern
- Total

📌 Contact Center Representative (Hyderabad)
🏢 ZettaMine Labs
📍 Hyderabad