Role: Networking SI
Location: Pune/Bangalore/Chennai
Experience: 6-12 Years

Must-Have
Role & Responsibilities: -
Network Engineer (L1) focus on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment.
Monitor infrastructure
Identify problems and errors
Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.
Report and escalate issues to 3rd party vendors if necessary.
Network L1 Eng to be responsible for producing Health check and other reports that are necessary for the correct operation of processes
Provide telephonic support to clients when required and update the relevant systems as per standard process
Perform the necessary hand over procedures in cases where shift work is required.
Must have good process knowledge about Incident Management Change & Vendor engagement process
To troubleshoot equipment and network problems, participate in critical maintenance windows, and to open and track TAC cases through to problem resolution on pre and postproduction issues.
To raise equipment, Return Material Authorizations (RMA’s) and to track these through to problem resolution

Technical Requirement: -
Monitoring Tool Exp (Mandate)- Spectrum, Solar Winds, HP NNMi etc
Solid knowledge Switching & Routing / LAN, WAN internet and intranet network troubleshooting.
Hands-on experience with monitoring,



network diagnostic and network analytics tools
Good networking protocols and standards such as TCP/IP, OSI, UDP, Layer2(VLANS, STP, VTP), Routing Protocols (RIP, EIGRP, OSPF, BGP) WAN technologies (IPsec, VPNs, MPLS, Qos)
Troubleshoot various issues like Link down, packet drops, Link flapping ect
Knowledge of redundant protocols HSRP, VRRP and GLBP.
L2 Security: MAC, ACL, Port Security, VLAN, VTP, STP, RSTP. Knowledge on working with wireless LAN Controller’s, Cisco Meraki, Cisco AP’S, Standalone AP’S.
Implement and manage effectiveness of Incident, Service Request, Change management processes for the service area

Good-to-Have
CCNA /CCNP Certification is a must

Role descriptions / Expectations from the Role
1 Network Engineer (L1) focus on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment.
Monitor infrastructure
2 Monitor infrastructure

3 Report and escalate issues to 3rd party vendors if necessary.

4 Network L1 Engineer to be responsible for producing Health check and other reports that are necessary for the correct operation of processes

5 Perform the necessary hand over procedures in cases where shift work is required.

6 Must have good process knowledge about Incident Management Change & Vendor engagement process

📌 Networking SI (Vasanth Nagar)
🏢 Tata Consultancy Services
📍 Vasanth Nagar