Senior Service Designer / UX Researcher (India)

Senior Service Designer / UX Researcher (India)

31 Aug
|
Emeritus
|
India

31 Aug

Emeritus

India

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. Following its $650 million Series E funding round in August 2021, the Company is valued at $3.2 billion, and is backed by Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann.

We are seeking a highly skilled and passionate Senior UX Designer . In this role, you will drive end-to-end user experience design for learners across the globe in our executive education programs. You will partner closely with Product Management, Engineering, Research, Data Science, and Business stakeholders to create intuitive, scalable, and impactful experiences that span the user lifecycle, from enrollment through certificate issuance.
As a senior member of the design team, you will lead design initiatives, influence product strategy, advocate for users, and help establish design best practices across a global portfolio.
User Experience Strategy & Design
Lead the UX design process from discovery through delivery for complex enrollment, payment and learning features.
Translate business goals, customer needs, and technical constraints into intuitive user experiences.




Design for scalability across global markets, user segments, and learning scenarios.
Define and maintain design patterns that align with established design systems and accessibility standards.
Collaborate with Engineering teams to ensure design feasibility and quality implementation.
Work alongside Market Researchers, Instructional Designers and University Partners to gather insights through user interviews, usability testing, and behavioral data.
Present design concepts and rationale to executive stakeholders and leadership teams.
Customer-Centered Design
Champion user-centered design practices across the organization.
Use qualitative and quantitative data to identify customer pain points and opportunities.
Promote design excellence and best practices across teams and geographies.
Help evolve UX processes, accessibility standards, and design governance frameworks.
Bachelor's degree in Design, Human-Computer Interaction (HCI), Interaction Design, Psychology, Computer Science, or related field, or equivalent practical experience.
~6+ years of professional UX design experience, including experience designing complex digital products or enterprise software.
~ Solid portfolio demonstrating end-to-end design process, problem-solving, and measurable business impact.
~ Expertise in user-centered design methodologies and interaction design principles.




~ Proficiency with industry-standard design and prototyping tools such as Figma, Adobe Creative Suite, or similar.
~ Experience collaborating closely with Product Management and Engineering teams in agile environments.
~ Experience designing for accessibility and inclusive user experiences.

Experience supporting global products across multiple regions and cultures.
Experience designing for LMS, data-intensive, or workflow-driven applications.
Knowledge of design systems and component libraries.
Familiarity with UX research methodologies and analytics platforms.
Experience working within large matrixed organizations.
Experience leveraging AI-powered design tools and designing AI-enabled user experiences.
Quality and consistency of user experiences across the product portfolio.
Contributions to the maturity of design practices within the organization.
The Senior UX Designer will lead the design of experiences across the learner lifecycle, from enrollment throughout their course to completion and certificate issuance. This individual will serve as both a hands-on designer and a strategic thought partner, helping shape product direction while advancing design excellence across the organization.

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

📌 Senior Service Designer / UX Researcher (India)
🏢 Emeritus
📍 India

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