Are you comfortable with the Noida Location? This is not a remote or WFH position. Humble request, please do not apply if you are looking for a remote or WFH position.

Job Location: Noida/Singapore
Experience: 4-10 years

Company Description

We are seeking a highly skilled Jira Service Management (JSM) Developer/Consultant with proven experience delivering ITIL-aligned ITSM solutions in Security Operations Center (SOC) and Managed Security Services Provider (MSSP) environments. The ideal candidate will combine deep expertise in JSM configuration, Microsoft ecosystem integration (Power Automate, Logic Apps, SharePoint Online), and SOC/MSSP operational workflows. You will design, implement, and optimize scalable ITSM workflows for multi-tenant SOC environments, integrating security alert lifecycles, SLA metrics, and customer-facing service reporting.

Key Responsibilities
1. ITSM Design, Implementation & Optimization
Design, configure, and deploy Jira Service Management projects, workflows, forms, queues, and SLA logic tailored for SOC/MSSP operations.




Create ITIL-aligned request types (Incident, Service Request, Problem, Change) with approval flows.
Map SOC alert lifecycle metrics (MTTD, MTTI, MTTR, MTTT) into JSM with automation, SLA tracking, and escalation flows (P1/non-P1).
Build reusable workflows/templates for rapid replication across multiple MSSP customers.
2. Integration & Automation
Integrate JSM with Microsoft Power Automate or Azure Logic Apps for automated ticketing, notifications, and escalations.
Connect JSM with SharePoint Online (SPO) for Knowledge Base search, referencing, and ticket-to-KB linking.
Enable Outlook/M365 email parsing for automated ticket creation and enrichment.
Integrate with Microsoft Sentinel and other SOC tools via REST APIs, webhooks, or third-party connectors for security alert ingestion and lifecycle management.
3. SOC/MSSP Operational Enablement
Support multi-tenant MSSP workflows (per-customer queues, tagging, skill-based r

📌 JIRA Service Management (Noida)
🏢 Sanganan IT Solutions
📍 Noida