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Sr. Incident Manager

NYC Global HQ
Technology

About Us

DoubleVerify (DV) is the leader in digital performance solutions, improving the impression quality and audience impact of digital advertising. Built on best practices, DV solutions create value for media buyers and sellers by bringing transparency and accountability to the market, ensuring ad viewability, brand safety, fraud protection, accurate impression delivery and audience quality across campaigns to drive performance. Since 2008, DV has helped hundreds of Fortune 500 companies gain the most value out of their media spend by delivering best in class solutions across the digital ecosystem that help build a better industry.

About The Role

The Senior Incident Manager leads DoubleVerify’s Major Incident Management (MIM) program, owning the end-to-end lifecycle of critical incidents—from detection and response through business impact assessment, communication, and post-incident improvement.

This is a high-impact individual contributor role responsible for driving structured,



cross-functional incident response across Engineering, Product, Commercial, and Executive teams. The role combines technical understanding with solid business judgment to minimize customer impact, protect revenue, and ensure clear decision-making during high-pressure situations.

What You’ll Do

Lead Sev1–Sev3 incidents as the single point of accountability
Drive real-time decision-making, escalation, and coordination across teams
Run incident communications, including updates to executives and stakeholders
Translate technical issues into clear business impact
Own and improve the Major Incident Management process
Lead post-incident reviews and ensure follow-through on actions
Track key metrics (e.g., MTTR, incident trends) and drive improvements
Coordinate with Product, Commercial, and Legal on client communications when needed
Align incident response with business priorities, including customer and revenue impact
Impro

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