About the Role
VAAYU is looking for a proactive and customer-focused CRM & Online Sales Executive to manage customer interactions and drive online conversions. This is a hands-on role combining customer engagement, sales follow-ups, and order coordination across WhatsApp and Instagram.
Key Responsibilities
- Customer Query Management:
Respond to all customer queries on WhatsApp & Instagram promptly and professionally
- Abandoned Cart Recovery:
Follow up with customers to recover abandoned carts and improve conversion rates
- Online Sales Conversion:
Engage with customers, recommend products, and close sales through personalized interaction
- COD Order Confirmation:
Call and confirm COD orders before dispatch to reduce RTO