Role - Automation Tools SME
Years of Experience - 8 to 12 years
Location - Bangalore

Key Responsibilities
:Key Responsibilitie
sEUC Tools Architecture & Strateg
yOwn the architecture, standards, and technical roadma p for EUC tool
sAlign tooling strategy with Digital Workplace, Manufacturing IT, and Cyber Security principle s
.Evaluate, design, and onboard EUC tools with a focus on business value, scalability, and securit y

.
Nexthink Digital Employee Experience (Primary Responsibilit
y)Design and operat e Nexthink architectu re (Collectors, Engines, Portal, Campaigns
).Creat e real‑time dashboards and experience scor es to monito
r:Endpoint performan
ceLogin and application experien
ceStability issues impacting production and engineering use
rsDevelo p Nexthink campaig ns fo
r:Proactive remediati
onAutomated fix
esUser engagement and notificatio
nsIntegrate Nexthink wit h ITSM platforms (ServiceNow or equivalen t

).
BeyondTrust / Bomgar Secure Remote Supp
ortImplement and mana ge BeyondTrust (Bomg ar) for secure remote support at sit
es.Configu
re:Secure session access (attended/unattend
ed)Jump clie
ntsCredential inject
ionSession recording and audit l
ogsEnab le secure vendor and third‑party acc ess in compliance with security polici

es.
Proactive, Preventive & Automation‑First Operat
ionsDr ive shift‑left operations and preventive maintenance mo d
els.Leverage EUC telemetry and automation
to:Reduce incident vol
umesImprove Mean Time to Resolution (M
TTR)Improve Service Desk effici




encyPartner with Service Desk and Field Support teams to exp and self‑healing capabili t

ies.
Integration with EUC & Security Ecos
ystemIntegrate EUC tools
with:Intune / SCCM / Co‑Manag
ementMicrosoft Defender / EDR plat
formsEntra ID (Azur
e AD)AVD / VDI where appli
cableEnsure alignment with Zero Trust security archite c

ture.
Governance, Risk & Comp
lianceEnsure adheren
ce to:internal security and IT po
liciesData privacy and audit requir
ementsMai ntain logs, reports, and ev idence for audits and compliance re
views.Participa te in risk assessments and control vali dation related to EUC

tools.
Vendor, Stakeholder & Knowledge Man
agement Act as technical interface to tool v
endors.Support license optimization, renewals, and cost gove
rnance.Create and ma
intain:Architecture do
cumentsSOPs / r
unbooksKT and reverse‑KT ma
terialsEnsure tool knowle dge is industrialized and not person‑de p

endent.
Mandatory Technica
l Skills Nexthink (Experience Scoring, Campaigns, Dashboards, Integ
rations)BeyondTrust / Bomgar (Remote Support, Privileged Remote
Access)Windows Endpoints (Windows 10 / Win
dows 11)ITSM integration (ServiceNow or equ
ivalent)Solid troubleshooting and analytica

l skills
Preferred / Good‑to‑Ha
ve SkillsMicrosoft Intune, SCCM, Co‑M
anagementDigital Experience Monitoring (DEM / D
EX tools)PowerShell and automation
scriptingEndpoint Security (Defen
der, EDR)Manufacturing / Factory IT
exposureMicrosoft 365 and Entra ID in

tegration

📌 Automation Tools SME (Bengaluru)
🏢 Tata Consultancy Services
📍 Bengaluru