Key Responsibilities
Take complete ownership of day-to-day SEZ/FTWZ operations, including cargo receipt, storage, inventory, movement, dispatch and value-added services.
Ensure strict compliance with SEZ/FTWZ regulations, documentation and operational procedures.
Lead and develop the operations team, including supervisors, warehouse staff and contract manpower.
Establish robust SOPs, workflows, controls and accountability mechanisms across operations.
Drive warehouse productivity, space utilisation, manpower efficiency and turnaround time.
Implement robust systems for inventory accuracy, cargo tracking, documentation and operational reporting.
Work closely with WMS/ERP/technology teams to automate manual processes and improve visibility.




Monitor operational KPIs and build MIS/dashboard-driven management rather than relying on manual follow-ups.
Identify bottlenecks and continuously improve processes through automation, technology and data-based decision making.
Coordinate closely with Sales, Finance, Customs/Compliance, IT and customers to ensure seamless execution.
Ensure customer SLAs are met and proactively resolve operational escalations.
Manage MHE, equipment, manpower and other operational resources efficiently.
Drive a culture of zero-error operations, ownership and continuous improvement.

📌 Head Operations Sez / Ftwz Uran Navi Mumbai
🏢 Roots Recruitment
📍 Navi Mumbai