Own day-to-day operations and performance of Workspace1.
Lead, coach, and manage the WS1 team.
Drive achievement of operational, service, quality, and productivity KPIs.
Manage workforce planning, scheduling, capacity, and resource utilization.
Monitor SLAs, identify performance gaps, and implement corrective actions.
Coordinate with cross-functional teams and senior stakeholders.
Prepare performance dashboards, MIS, and management reports.
Identify process improvements and drive automation/standardization.
Manage escalations and ensure timely resolution of operational issues.
Ensure compliance with company policies, controls, and applicable standards.
eam and people management
Operations/program management
KPI and SLA management
Stakeholder management
Data analysis and reporting
Problem-solving and decision-making
Process improvement
Solid communication and presentation skills
MS Excel / PowerPoint; relevant workflow or CRM tools

Ideal Candidate A results-oriented manager with solid operational ownership, people leadership, analytical ability, and experience managing a high-volume, KPI-driven setting.

📌 Info Systems Manager Noida (India)
🏢 Stefanini Group
📍 India