Position: Technical Support Executive(Chat Process)

Department: Technical Support / Customer Support

Experience: 2years 3 Years

Employment Type: Full time

Location: Perungudi, Chennai

Job Summary:

We are looking for a Technical Support Executive Chat Process to provide technical assistance to customers through live chat. The candidate will be responsible for understanding customer issues, troubleshooting basic technical problems, providing accurate solutions, and ensuring a positive customer experience.

Key Responsibilities:
Handle customer technical queries through live chat in a professional and timely manner.
Understand customer concerns and identify the root cause of technical issues.
Provide step-by-step troubleshooting and appropriate solutions through chat.
Assist customers with product/service-related technical issues.
Follow predefined troubleshooting procedures, scripts, and Standard Operating Procedures (SOPs).




Escalate complex or unresolved issues to the appropriate technical team.
Maintain accurate records of customer interactions and issue resolutions.
Follow up on pending or escalated issues whenever required.
Maintain proper chat etiquette, professionalism, and customer-friendly communication.
Meet defined AHT, FCR, CSAT, quality, productivity, and response-time targets.

Required Skills & Qualifications
2years - 3 years of experience in Chat Support, Customer Support
Positive written communication skills in English.
Basic knowledge of computers, operating systems, internet, and common technical troubleshooting.
Good typing speed and accuracy. (Avg 30 WPM)
Ability to multitask and handle multiple chat interactions when required.
Customer-focused attitude with positive patience and professionalism.
Willingness to work in rotational shifts, if required.

📌 International Chat Support Bpo Chennai
🏢 Nama Outsourcing
📍 Chennai