Job Summary

We are seeking a highly motivated L1 NOC Engineer to provide first-level operational support for servers, applications, networks, and IT infrastructure. The role involves continuous monitoring, alert handling, first-level troubleshooting, incident logging, and escalation to L2/L3 teams to ensure service availability and uptime.

Key Responsibilities
Monitor servers, applications, databases, and network health using monitoring tools.
Respond to alerts and incidents within SLA timelines.
Create and manage incident tickets in ServiceNow, Jira, or similar tools.
Perform initial troubleshooting and impact assessment.
Escalate unresolved issues to L2/L3 support teams.
Monitor Windows and Linux server availability.
Track CPU, memory, disk utilization, and service status.
Prepare shift handover reports and operational documentation.

Required Skills Infrastructure & Application Monitoring
Monitor server, application, database, and network health using NOC monitoring tools.
Continuously track system availability, performance, and uptime.
Identify and acknowledge alerts generated by monitoring systems.
Perform initial troubleshooting and impact assessment.
Escalate unresolved issues to the appropriate support teams.

Incident Management
Create, update,



and manage incident tickets in ticketing systems.
Follow standard operating procedures (SOPs) and escalation matrices.
Ensure timely response to incidents as per SLA requirements.
Maintain detailed incident records and shift logs.
Participate in shift handovers and knowledge-sharing sessions.

Server & Application Support
Monitor Windows and Linux server availability.
Validate status of application services and scheduled jobs.
Verify backup job completion and report failures.
Check utilization metrics such as CPU, Memory, Disk Space, and Network Connectivity.
Support routine operational checks and maintenance activities.

Qualifications
Bachelors Degree or Diploma in Computer Science, IT, Electronics, or related field.
3 years of experience in NOC, Technical Support, Service Desk, or Infrastructure Support roles.

Soft Skills
Robust communication skills.
Attention to detail and process compliance.
Ability to work in rotational shifts.
Customer-focused mindset and teamwork.

KPIs
Alert response time.
SLA compliance.
Ticket quality and closure accuracy.
Escalation adherence and shift handover quality.

📌 Noc Engineer Network Operations Center Engineer Immediate Joiner Bengaluru
🏢 Tata Elxsi
📍 Bengaluru