Working knowledge of Windows Server administration and troubleshooting.
Working knowledge of VMware vSphere and virtualization fundamentals.
Basic networking knowledge, including TCP/IP, DNS, VPN, and firewall concepts.
Experience with SFDC Service Cloud or similar ticketing tools for case management, documentation, and SLA tracking.
Ability to collect and perform initial triage of log bundles and diagnostic data.
Basic root cause analysis using structured approaches such as 5-Why analysis.
Solid customer communication skills, including providing scripted and timely incident updates.
Nice to Have Skills
Awareness of VMware vSAN, NSX, and vROps.
Awareness of AWS foundational services, including EC2, EBS, and VPC.
Knowledge Base platforms and documentation practices.
Basic scripting awareness using PowerShell, Bash, or similar tools.
Microsoft Office Suite proficiency.
📌 Support Engineer Indore
🏢 Calsoft
📍 Indore
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