We have excellent opening for the position of IT Technical Service Desk. (Female)

Qualification: Any graduate

Experience: 2 to 6 Yrs

Job Location: Pune (Pimpari)

JD as follows
Responsible for incident handling under SLA matrixes.
Responsible for proactive action to act on incident management. Responsible for configuration management based on company standards. Responsible to P1, P2, P3, P4 issues. Pro activeness on high priority issues.
Should have experience on ticking tools.
Configuring MS Outlook and adding mail accounts of users in Outlook. Responsible for troubleshooting internal issues.
Configuring Local and Network printers. Providing Remote assistance by using remote desktop connections.
Responsible for opening bridge call with technical team for business affecting issues. Responsible for attending service calls and arrange condonation with technical team.
Responsible for creating current tickets to technical teams based on user narratives Installation Printer Drivers and Troubleshooting.
Network Password Reset and Enable Adding Users in Distribution List User Profiles Backup and Restore. Sharing folder, sharing device & Printer Troubleshoot Network Password Reset & Enabling

📌 It Service Desk Executive Female Pune Pimpri (India)
🏢 Team Computers
📍 India