Key Responsibilities:
Customer Onboarding: Assist in onboarding new customers, ensuring a seamless transition into using our products or services.
Customer Support: Handle customer inquiries via email, phone, or chat, providing prompt and effective resolutions.
Product Training: Gain in-depth knowledge of our products or services to guide customers on how to achieve their goals.
Customer Engagement: Engage proactively with customers to collect feedback, understand objectives, and enhance their overall experience.
Account Management: Work with Senior Customer Success Representatives and Account Managers to track customer health, maintain accounts, and identify upsell or cross-sell opportunities.
Documentation: Record and maintain accurate data of customer interactions, issues, and feedback in the CRM system.
Customer Education: Support the creation and delivery of educational materials, tutorials,



or webinars to maximize product usage.
Feedback Loop: Communicate customer insights and feedback to cross-functional teams such as Product Development and Sales for continuous improvement.

Qualifications:
Bachelor's degree in a relevant field preferred
Excellent written and verbal communication skills
Solid customer focus and passion for providing outstanding service
Quick learner with the ability to adapt to current technologies and tools
Robust analytical, problem-solving, and critical-thinking skills
Excellent organizational skills and attention to detail
Collaborative team player with a proactive attitude
Prior experience in customer service or support is an advantage

📌 Jr Customer Success Chandigarh (India)
🏢 ProofHub
📍 India