Hyderabad, India
Full time
Make in India OEM

ABOUT THE ROLE

About the role

As a Jr. Inside Hardware Support Engineer at RDP, you will be the technical voice on the other end of the line for our customers across India — helping them troubleshoot, diagnose, and resolve issues with RDP PCs, AIOs, laptops, thin clients, and accessories. This is an inside / telephonic support role at our Nacharam HQ.

What you'll do
Provide telephonic and remote hardware support to RDP customers — government, enterprise, and channel partners
Diagnose and troubleshoot issues with desktops, AIOs, laptops, thin clients, displays, and peripherals
Walk customers through firmware updates, BIOS settings, driver installations, and basic OS configuration
Log every interaction in the Odoo Helpdesk ticket system with clear notes and resolution steps
Escalate complex issues to field engineering with complete diagnostic context
Build deep product knowledge across the RDP portfolio — Desk PC, AIO, Sprint, Rock, ThinPad, Edge PC, Remote PC

What we're looking for
Minimum 2 years of IT hardware inside support experience — telephonic / remote, not field




Strong fundamentals — Windows / Linux OS, BIOS, drivers, networking basics, common hardware faults
Calm, clear telephone manner — valuable English plus at least one Indian language (Telugu / Hindi / Tamil preferred)
Discipline with ticket logging — every call documented, every action traceable
Diploma / B.E. / B.Tech in CS / IT / EEE / ECE preferred but not mandatory if experience is solid

Where and how
Location: RDP HQ, Nacharam, Hyderabad — in office role
Shift: Standard business hours (9 AM – 6 PM IST)
Reports to: Helpdesk Manager
Openings: 2 positions

WHY RDP

Make in India OEM. 14 years. 300K+ devices.

RDP Technologies Limited designs, engineers, and manufactures PCs, AI workstations, and data-center infrastructure from our Hyderabad facility. PLI 2.0 selected, MeitY recognized as Best Laptop Manufacturer, ISO 9001 certified. Strategic alliances with Intel, AMD, NVIDIA, Microsoft. 4 business verticals: GeM, Corporate, AI Compute, DC and AI Infrastructure.

📌 Jr Inside Hardware Support Engineer Hyderabad
🏢 RDP Technologies
📍 Hyderabad