Key Responsibilities

- Provide process guidance and floor support to Customer Support teams
- Coach and mentor team members to improve productivity and quality
- Monitor team performance and identify improvement opportunities
- Prepare and maintain MIS reports and performance dashboards
- Analyze operational metrics and recommend process improvements
- Coordinate with Operations, Training, and Quality teams to drive business goals

Mandatory Requirements

✔️ Minimum 3+ years of relevant experience

✔️ Customer Support Team Handling Experience is Mandatory

✔️ Hands-on experience managing Attrition, Shrinkage, Productivity, and Team Performance

✔️ Robust knowledge of Advanced Excel (Pivot Tables, XLOOKUP/VLOOKUP, INDEX-MATCH, MIS Reporting)

✔️ Excellent analytical, communication, and stakeholder management skills

✔️ Regional Language is Mandatory (Kannada for Bengaluru | Tamil for Chennai)

✔️ Graduation Mandatory

Interested candidates can share their updated CV at:

[email protected]

Contact: Raksha Shukla | (phone hidden)

📌 Associate Team Lead (Chennai)
🏢 Policybazaar.com
📍 Chennai