To be aligned to the Equipment & Accounts team (E&A;) team providing IS support services for the delivery, collection and replacement of equipment as required.
• Handle queries from internal customers by providing support, resolutions and guidance.
• Ensuring all laptop orders are placed by customers in a timely fashion and ordered on the Lenovo ServiceNow system.
• Managing End of Lease (EOL) returns via Service Desk and ServiceNow systems so that all laptops are returned before their EOL date.
• Monitoring the deliveries and returns, and liaising with Lenovo with any queries or issues to get them resolved.
• Updating all internal systems and spreadsheets with the order and collection details so that senior members of the E&A; team can monitor progress.
• Work with any other teams to maintain the effective operational status of the E&A; services.
• Maintain the CMDB inventory of all IS equipment and support other team members with this.
• Escalating Incidents or Service Requests as requiredRole & responsibilities

Preferred candidate profile

📌 It Asset Coordinator Bengaluru (India)
🏢 Manasa Mitr Management Consultancy
📍 India