Roles and Responsibilities :
1. Lead Generation & Nurturing
Identify and develop potential international customers through various sources.
Nurture existing leads through email, calls, WhatsApp and other skilled communication channels.
Understand customer requirements and maintain regular follow-ups.
Build a robust and active international sales pipeline.
Customer
Communication
Communicate professionally with international customers and prospects.
Respond promptly to customer enquiries and product-related requirements.
Understand customer needs and coordinate internally for appropriate solutions.
Maintain professional and long-term relationships with prospects.
Lead Qualification
Qualify leads based on customer requirement, product interest, potential volume, market and business opportunity.
Identify genuine business opportunities from the available lead database.
Maintain accurate lead status and follow-up records.
Ensure timely movement of leads through different stages of the sales funnel.
Sales
Conversion & Follow-up
Conduct regular follow-ups with prospects to move opportunities towards business closure.
Share product information, company presentations, quotations and other relevant information as required.
Coordinate with the International Sales team for samples, quotations, technical information and commercial discussions.
Follow up on samples and enquiries until the next stage of conversion.
CRM & MIS
Maintain accurate records of leads, calls, emails, follow-ups and customer interactions.
Update CRM/Zoho regularly.
Prepare daily/weekly lead-nurturing MIS and follow-up reports.
Track lead conversion and identify reasons for lost or inactive leads.
Internal
Coordination
Coordinate with Sales, Technical, Customer Care, Export Documentation and other internal teams.
Ensure timely communication of customer requirements to the concerned team.Support the sales team in converting qualified leads into active business prospects
Must-Have Skills
Excellent verbal and written communication skills
Solid convincing and selling ability
Good customer handling skills
Strong follow-up and lead-nurturing skills
Positive and confident personality
Good negotiation and objection-handling skills
Ability to communicate professionally with international customers
Good MS Excel and MS Office knowledge
Ability to work with CRM/Zoho or similar systems