Job Summary:

One of our valued clients is hiring male candidates with excellent English communication skills for a US Voice Process role. The position involves handling inbound and outbound calls with US-based customers and providing professional, accurate, and timely assistance.

Key Responsibilities:
Handle inbound and outbound calls with US-based customers.
Communicate clearly, professionally, and confidently in English.
Understand customer requirements and provide appropriate assistance.
Handle customer queries with patience, confidence, and professionalism.
Maintain accurate information and follow established process guidelines.
Update and maintain customer information in the system.
Follow company policies, process standards, and data confidentiality requirements.
Meet quality, productivity, and attendance targets.
Work effectively in a fast-paced team workplace.

Candidate Requirements:
Gender: Male
Education: No specific educational qualification required.
Experience: 3 to 10 years of relevant experience.
Excellent spoken English and communication skills.




Strong conversation and active listening skills.
Positive interpersonal and problem-solving abilities.
Professional telephone etiquette.
Basic computer knowledge.
Ability to understand and follow process instructions.
Experience in US Voice Process, International Voice Process, BPO, Customer Support, or Customer Service will be preferred.
Willingness to work in US shift timings.

Shift Timings:
5:00 PM 2:30 AM
6:30 PM 3:30 AM

Candidates should be comfortable working in US shift timings .

Work Location & Schedule:
Work Mode: Work from Office
Weekly Off: 2 rotational days off

Ideal Candidate: The ideal candidate should have excellent spoken English, confidence in handling calls, strong listening skills, a professional attitude, and the ability to handle customer interactions independently.

Candidates with relevant international voice process experience and robust English communication skills are encouraged to apply.

📌 Lead Operation And Senior Executive Us Voice Process Thiruvananthapuram
🏢 Exalans And Hunar Corporate Solutions
📍 Thiruvananthapuram