Roles & Responsibilities
Oversee end-to-end operations for the UK Telecom process.
Manage team performance, ensuring all KPIs, SLAs, and quality standards are consistently met.
Lead, mentor, and guide operations teams to achieve process excellence.
Handle escalations, ensure timely resolution, and maintain high customer satisfaction levels.
Coordinate with cross-functional teams to implement operational improvements.
Analyze performance metrics and prepare regular operational reports.
Ensure compliance with client requirements and process guidelines for international voice operations.
Drive operational efficiency through process optimization and team development.
📌 Mnc Hiring Operations Manager / Team Leader For International Bpo Kolkata (India)
🏢 Axis Consultants
📍 India
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