Roles & Responsibilities
Provide semi-technical support to customers via phone, chat, or email.
Troubleshoot basic to intermediate technical issues related to network support, connectivity, and system performance.
Assist customers with configuration, initial setup, and issue resolution.
Document all interactions and maintain accurate logs in the system.
Escalate unresolved issues to the technical support teams when required.
Ensure adherence to SLAs, quality standards, and shift schedules.
Deliver excellent customer service while maintaining professionalism in every interaction.
Work Details
Hiring for Semi-Technical Process
Preferred: Candidates with technical support or network support experience
Shift: 24×7 rotational
Immediate joiners only
📌 Mnc Hiring For Semi Technical/ Customer Support Process Gurugram
🏢 Axis Consultants
📍 Gurugram
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