Knowledge in Python, Django, Django Rest Framework, JIRA and PostgreSQL.
Write, test, and deploy code using established coding standards and procedures.
Stay on track by following best practices and established processes for large, complex projects.
Maintain, refine, and troubleshoot challenges with existing software to make sure it s up to code.
Take ownership of customer issues reported and see problems through to resolution
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Provide prompt and accurate feedback to customers
Ensure proper recording and closure of all issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal DevOps and Engineering team
Effective collaboration with the team
Prioritizing and managing several open issues at one time

📌 Product Support Engineer Kochi
🏢 Grampro Business solutinos
📍 Kochi