Role & responsibilities

Process Improvement
Lead end-to-end reviews of target processes to remove waste, reduce cycle time, and improve quality
Map current vs. future state, quantify impact, and secure sign-off on change approach

Data, Reporting, and Metrics
Define KPIs and operational guardrails for redesigned processes
Establish baselines and benefits tracking for cost, quality, timeliness, and experience

Stakeholder and Change Management
Partner with process owners to agree scope, requirements, and success criteria
Support change communications, training plans, and adoption checkpoints
Escalate blockers early and drive alignment across teams

Governance and Compliance
Embed standards, SOPs, and controls into redesigned processes
Ensure auditability and compliance with policy, regulatory, and data requirements
Keep documentation current and accessible

Automation, Digital Enablement and Enhancement Management
Identify automation candidates with explicit business cases and readiness
Collaborate with Digital and IT teams to shape test plans, and release schedules
Track automation performance post-go-live and feed learnings into the pipeline
Define UAT scope, entry/exit criteria, and acceptance evidence
Coordinate test execution and sign-off with accountable owners





Prepare contingency plans and rollback criteria where needed Qualifications/ Experience/ Skills/ Knowledge:

Education and Credentials
A relevant tertiary level qualification and/or recognised qualification appropriate to the role
Recognised certifications advantageous: Lean Six Sigma (Preferred)

Skilled Experience:
3 to 6 years experience in process improvement, business operations, or shared services transformation
Demonstrated delivery of measurable improvements in cost, quality, and cycle time
Background in Accounts or Finance will be preferred.

Technical Skills and Knowledge:
Excellent facilitation, stakeholder management, and written communication
Solid analytical and problem-solving skills.
Proficiency in process mapping tools
Effective communication and stakeholder engagement abilities.
Detail-oriented with a structured approach to documentation and reporting.
Team player with a continuous improvement mindset.
Ability to assess pricing competitiveness, vendor quotations, contract compliance, and support cost-conscious purchasing decisions.
Demonstrated knowledge of finance and payroll processes, with an understanding of financial controls and statutory requirements

📌 Process Excellence Specialist Mumbai
🏢 Cathay Pacific
📍 Mumbai