Process Specialist – Renewals & Quote Management

Responsibilities:
Manage renewal activities for service contracts

, including contract reviews, amendments, pricing and quotations.
Support the sales team with quote creation, pricing sheets, orders and service requests

.
Provide SME support for complex renewal and quotation-related issues.
Perform root-cause analysis and resolve issues using available knowledge resources.
Create/update work instructions, training material and knowledge-base content

.
Identify opportunities for process improvement and efficiency

.

Experience & Skills:
2–5 years of experience in a

BPO/operations setting

, preferably in Renewals, Quote-to-Order or Order-to-Cash.
Bachelor’s degree is mandatory.




Hands-on experience with service contract renewals, quote management, amendments and pricing

.
Proficient in

MS Excel with strong analytical and problem-solving skills.
Positive understanding of

Quote-to-Order and Order-to-Cash processes

.
Robust written and verbal communication; customer/client-facing experience preferred.
Training and knowledge-base creation experience is an advantage.

Location & Joining:
Pune-based candidates preferred.
Immediate joiners preferred.
Graduation must be completed.

📌 Process Specialist – Renewals & Quote Management Pune
🏢 Innova ESI
📍 Pune