Reception & Visitor Management
Greet and welcome students, parents, visitors, and guests professionally.
Attend to visitors and understand the purpose of their visit.
Direct visitors to the concerned department, staff member, or management.
Ensure that visitors follow school security and entry protocols.
Handle walk-in enquiries and provide accurate information.
Telephone & Communication
Attend and respond to incoming calls professionally.
Transfer calls to the appropriate department or staff member.
Maintain a record of significant calls and messages.
Respond to general parent enquiries through phone, email, or other approved communication channels.
Communicate school information clearly and courteously.
Parent & Student Support
Handle routine queries from parents, students, and visitors.
Guide parents regarding school procedures, timings, documents, fees, transportation, and other general information.
Coordinate with concerned departments to resolve parent queries.
Maintain professionalism and confidentiality while dealing with sensitive information.