Responsibilities:
Monitor production systems proactively to ensure high availability, stability, and performance.
Investigate, analyze, and resolve incidents, service requests, and recurring system issues.
Collaborate with development, infrastructure, and business teams to identify root causes and implement sustainable solutions.
Create and maintain detailed documentation of support activities, issue resolutions, and process improvements.
Ensure compliance with SLAs, escalation procedures, and regulatory requirements.
Conduct system health checks, data validations, and performance tuning.
Provide end-user support, guiding users on system functionality and best practices.
Participate in disaster recovery planning, testing, and execution to maintain business continuity.

Experience & Qualifications:
Relevant experience in production support or IT operations settings.
Robust analytical and problem-solving skills.
Ability to collaborate effectively with cross-functional teams.
Excellent communication skills and attention to detail.
Knowledge of ITIL processes and incident management preferred.
Familiarity with system monitoring tools, databases, and application support.

📌 Production Support Analyst Gurugram (India)
🏢 FNZ Group
📍 India