Role & responsibilities
Handle inbound calls from patients, providers, and pharmacies regarding prescriptions, therapy status, and program-related queries.
Assist with Advantages Verification (BV), Prior Authorization (PA), Patient Access Programs (PAP), and Pharmacy Support processes.
Provide accurate information and resolve customer queries in a timely manner.
Deliver excellent customer service through transparent communication and empathy.
Document interactions accurately while following quality and compliance guidelines.
Manage high-volume inbound calls and meet productivity and quality targets.
Coordinate with internal teams, insurance providers, and pharmacies to support issue resolution.




Maintain confidentiality of patient information and adhere to healthcare compliance requirements

Candidate Preference
US Healthcare experience is mandatory.
Solid inbound voice/customer support experience is preferred.
Candidates with Patient Access, Benefits Verification, Prior Authorization, HUB Services or Pharmacy Support experience will be given preference.
Candidates with blended inbound and outbound healthcare experience can also apply, provided they are comfortable handling high-volume inbound calls.
Excellent communication skills and customer service mindset are essential.

📌 Program Specialist Ppc Voice Process Bengaluru
🏢 Allegis Group
📍 Bengaluru