* Handling of RFQs for Replacement Pumps and or Spares for domestic and global
customers, including intercompany.
* Enter requests in CRM, check reference pre-delivery.
* Check customer quotation request from technical and commercial standpoint, as
well as for testing and trade compliance requirements.
* Initiate and follow-up trade compliance process, obtaining from customer all
relevant documentation according to company guidelines.
* Prepare offers according to pre-delivery. For obsolete or modified products,
or in case of different customer requirements, make current selection and select
the correct replacement pump. If necessary, consult and clarify with AE to
ensure correct selection of pump unit (for example, in case of motor
selection). For deviating technical characteristics (when no 1: 1 replacement
is possible) clarify the deviation with the customer.
* Clarify potential delivery times with Operations (Order Management Cell /
Planning)
* Consult with Engineering / ETO for technical clarifications.
* Send offer to customers,
clarify open points and possible customer queries,
create revisions when necessary.
* Follow-up offers in cooperation with distributor and or field service.
* Order Transfer / Technical Handover to Customer Service with all required
documents
* Clarification of technical and commercial issues with internal team.
* Process spare part and pump orders through all stages, including order
booking, inter departmental coordination.
* Enter spare part and pump orders received via CRM into SAP with accurate
technical and commercial details, in line with trade compliance and
due-diligence requirements.
* Create sales orders in ERP with complete and correct information, including
pump history, end-user details, industry segment etc.
* Coordinate with plant and order management teams to track order status,
production progress, and delivery timelines, and communicate updates to
customers.
* Act as the primary point of coordinati