Hiring: L1 Technical Troubleshooting

What you will do:-

Log, manage & track technical tickets via Zendesk / Salesforce / Jira / ServiceNow

✅ Investigate API-level issues, bugs & integration failures

✅ Perform root cause analysis (RCA) on customer-reported problems

✅ Route & redirect tickets to the right teams — Network, Billing, Engineering, Provisioning

✅ Ensure SLA compliance & timely ticket resolution

✅ Conduct quality checks on resolved tickets

✅ Maintain documentation & knowledge base entries

✅ Collaborate with cross-functional teams for permanent fixes

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?️ What We're Looking For:

? Must Have:





→ 1–3 years in technical support / IT helpdesk / customer-facing tech role

→ Hands-on experience with ticketing tools (Zendesk / Salesforce / Jira / ServiceNow)

→ Strong troubleshooting skills

→ Ticket routing, escalation management & SLA tracking

→ Good to Excellent communication skills (written + verbal)

? Valuable to Have:

→ API knowledge (REST APIs, error codes, Postman, log reading)

→ Telecom domain background (SIM, network, billing, provisioning)

Work Location: Noida Sector 135

Mode: Work from Office

? Perks & Benefits

→ Salary upto 4.5 LPA

→ Both way cabs

📌 Technical Support Specialist (Industrial Area)
🏢 TELUS Digital
📍 Industrial Area